Peace of mind, wherever the road takes you

Personal roadside assistance throughout New Zealand for your private vehicle or motorhome. Whether you travel locally or you’re touring the country, it pays to have someone to call on in case the unexpected happens when you’re on the road. Our award-winning, responsive roadside assistance will get you back up and moving safely, wherever you need a hand and no matter what kind of vehicle you drive.

What does my membership include?

NZRA membership offers you the assurance that 24 hours a day, 7 days a week, there will always be someone here to help.

Our friendly NZ-based owned and operated call centre will take your details and will talk you through what your policy covers and how we can help get you back on the road.

We offer a range of different programs to cater to you & the type of vehicle you drive, with additional benefits for rental vehicle or accommodation when away from home available on our premium program.

Our team can also assist with some common vehicle issues with troubleshooting over the phone, getting you back on the road sooner.

Our roadside policies cover the vehicle, not just the driver, so no matter who is driving, you can get help, anytime, anywhere.

Refer to policy details below for further information.

Policy Details

Standard Policy Description

NZRA Standard Cover gives you assurance and peace of mind motoring that you’ll never be stranded anywhere in New Zealand 365 days 24/7. A comprehensive 24-hour, 7-day assistance program NZ Roadside Assistance provides our customers with 24 hours/ 7 days a week access to:

  • Minor Roadside Repairs
  • Technical Advice
  • Battery Jumpstart and Battery replacement service
  • Flat Tyre fitting a roadworthy spare wheel
  • Roadside breakdown Recovery Towing
  • Emergency Fuel delivery – Incorrectly Fuelled vehicle assistance
  • Lost keys and Vehicle Lock Out
  • Parts & Services Locator · Urgent Message Relay
  • Accident Coordination

In the unlikely event of a mechanical breakdown, the security of having NZ Roadside Assist only a phone call away can relive some of the stress that can come about in these instances. This policy covers a maximum of 6 events per annum; the maximum contribution for towing is to either the nearest repairer or the closest place of safety.

Please read the full terms and conditions on the website for full policy details.

 

Premium Policy Description

NZRA Premium Care is designed for those who regularly drive long distances from home, and especially good for holiday travellers. It provides you with accident and full breakdown assistance anywhere in New Zealand 365 days -24/7.

A comprehensive 24-hour, 7 day assistance program NZ Roadside Assistance provides our customers with 24 hours/ 7 days a week access to:

  • Minor Roadside Repairs
  • Technical Advice
  • Battery Jumpstart and Battery replacement service
  • Flat Tyre fitting a roadworthy spare wheel
  • Roadside breakdown Recovery Towing
  • Emergency Fuel delivery – Incorrectly Fuelled vehicle assistance
  • Lost keys and Vehicle Lock Out
  • Parts & Services Locator
  • Urgent Message Relay
  • Accident Coordination

Plus if you are over 100km from your registered home address and the vehicle cannot be immobilized within 24 hours:

  • Emergency Taxi up to $30 fare assistance or;
  • Rental Car up to $120 per day to a maximum of 3 days cover or;
  • Accommodation up to $120 per day to a maximum of 3 days cover or;
  • Vehicles under tow can be assisted but at the members expense

In the unlikely event of a mechanical breakdown, the security of having NZ Roadside Assist only a phone call away can relive some of the stress that can come about in these instances.

This policy covers a maximum of 6 events per annum; the maximum contribution for towing events is to either the nearest repairer or closest place of safety.

NZRA will cover the costs for the room rate and the costs to hire at rental vehicle, incidentals are not covered like food, fuel, insurances etc.

Please read the full terms and conditions on the website for full policy details.

 

Motorhome Policy Description

New Zealander’s love their Motor homes and with such a beautiful country to explore make sure you are not left stranded in a remote location or held up on your travels!

  • Minor Roadside Repairs
  • Technical Advice
  • Battery Jumpstart and Battery replacement service
  • Flat Tyre fitting a roadworthy spare wheel
  • Roadside breakdown Recovery Towing
  • Emergency Fuel delivery
  • Lost keys and Vehicle Lock Out
  • Parts & Services Locator
  • Urgent Message Relay
  • Accident Coordination
  • Incorrectly Fuelled vehicle assistance

In the unlikely event of a mechanical breakdown, the security of having NZ Roadside Assist only a phone call away can relive some of the stress that can come about in these instances.

This policy covers a maximum of 6 events per annum and for the towing benefit we cover the costs to either the closest repairer or nearest place of safety up to $200 inc gst for the initial tow.

If Heavy salvage equipment is required this will be at the members expense as quoted.

Please read the full terms and conditions on the website for full policy details.

Standard Roadside Car & Motorcycle

Standard Roadside Car & Motorcycle

$62.50 per annum

Ideal for those who only drive locally, our standard cover offers peace-of-mind motoring, with on-call roadside assistance, anywhere in New Zealand, 24/7.

Premium Roadside Car & Motorcycle

Premium Roadside Car & Motorcycle

$92.50 per annum

Designed for regular holidaymakers and those who travel long distances from home, our premium cover provides full breakdown including additional benefits like alternative transport, accommodation etc, anywhere in the country.

Motorhome Roadside Assistance

$71.50 per annum

If you love hitting the road and exploring our beautiful country then give yourself extra peace of mind, in even remote locations, with our Motorhome Roadside cover.

24/7 assistance New Zealand wide

Voted Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards

100% New Zealand owned & operated

Why get cover with NZRA?

We’ve been helping to keep Kiwis safe and moving on the roads since 2008. Our award-winning service is the most responsive in New Zealand (on average 30-45 minutes), and keeps you covered for a range of unexpected events or accidents, with 24/7 assistance. Depending on your policy, this could include:

  • Roadside repairs
  • Technical advice
  • Battery jumpstart & replacement
  • Flat tyre change + refit
  • Breakdown recovery towing
  • Emergency fuel delivery
  • Lost keys and vehicle lock out
  • Parts and services locator
  • Accident coordination
  • Automotive repair assistance
  • Rental car
  • Accommodation
  • Taxi Assistance
  • Electric vehicle services
  • Repairer assistance

“I am writing to leave good feedback for your operator regarding the way she assisted me with the flat tyre I experienced today. She is very empathetic and friendly and knows how to listen to your customers and fully understands the difficulties that a non-native speaker may have when requesting help in another language and she adapted to the situation perfectly. She was a very friendly person who let me express my worries, asked questions and was very understanding. She saved my very bad long day and was a positive side of a very bad experience. Thank you from the bottom of my heart, I will never forget the service she provided.”

 Feedback from Adrián G.

“Our motorhome gave a warning sound and flashed a low engine oil pressure message. Your operator was very helpful, he first asked about the size of the vehicle and the oil level. We had checked the oil level and it was fine. Your operator did advise that there are a number of things that could cause a low engine oil pressure and recommended towing to err on the side of caution. The gentleman was very helpful, nothing was a problem.”

 Feedback from Beryl & Eric T.

“I would just like to say thank you for the assistance I received tonight from your roadside assistance operator. I called in a panicked state after my 1 year old locked the car from inside. The vehicle was my husband’s company car, not my insured car, but the operator still helped me and sent out roadside assistance. Thank you, we feel so blessed knowing we are using such a caring insurance company, and thank you for getting the assistance there so fast.”

 Feedback from Roelien & Jonathan B.

“I am very grateful for your operators help, she was lovely and really calmed me down as my vehicle had broken down in a very scary and dark place and I was feeling really flustered.”

 Feedback from Christine C.

“Tow needed to be resolved quickly and your team did this and a positive outcome was achieved. We wish to pass on our thanks for going above and beyond, both the staff members we spoke to took the matter to hand and prioritised”.

 Feedback from Star Insurance

Need urgent roadside assistance now?

If you don’t have roadside cover, but you need emergency breakdown or accident assistance call us toll free 24/7: 0508 NZROAD (697 623)

About Us

NZ Roadside Assist (NZRA), has been helping to keep Kiwis safe and moving on the roads since 2008. Servicing more than 450,000 customers, we’re trusted by some of the biggest names in insurance and vehicle rental services. Our quick, reliable knowledge and service has been recognised with an excellence award in the Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards.

Get In Touch

Phone:
0508 69 7623
0508 697 623 (NZROAD)

Email:

[email protected]

Address:

Unit 3, Building D
59 Apollo Drive
Auckland
New Zealand 0632

Postal Address:

PO Box 33 364
Takapuna, North Shore City
Auckland 0740

© 2021 New Zealand Roadside Assistance Limited / All Rights Reserved / Website by Fuel Media