Frequently Asked Questions

How much does a Personal NZRA Membership cost?

All Cars and Motorcycles Standard Roadside $62.50 per annum
Premium Roadside cars and motorcycles $92.50 per annum
Motorhome Roadside Assistance $71.50 per annum
See the terms and conditions for more details on our website.

What vehicles are covered under NZRA Personal memberships?

All modern and classic vehicle types are covered. This includes electric vehicles, Hybrids, Vans, Utes and Motorcycles. Cars need to be less than 3500kg and no longer than 5 meters long. For Motorhomes there are no weight or length restrictions.

What vehicles are covered under NZRA Commercial memberships?

NZRA has two covers for Commercial fleets Under 3500kg and over 3500kg up to 5000kg max tare weight. We cover fleets, company vehicles, commercial vehicles, taxis, Uber, Couriers. Light trucks. Price is discounted based on volumes as shown on Commercial Memberships including terms and conditions.

When can I use my NZRA membership?

Once you have purchased an NZRA Roadside membership there is a 48 hour stand down period, before it can be utilised. Your vehicle must not have any pre-existing faults when you purchase a membership.

Can I transfer my NZRA Membership?

NZRA Membership is non-refundable and non-transferable.

Does someone need to be in attendance with the car to get NZRA Roadside assistance?

Yes, someone needs to be at the vehicle when the provider arrives. If there is an issue you will need to call/advise the Call centre to discuss a time to meet. 0508 697 623

If a provider turns up and you are not there, this counts as a call-out used. You will need to pay for a secondary call-out for the same event if you have not shown up.

Can my partner/spouse use my NZRA Membership?

NZRA Personal memberships covers the registered vehicle no matter who is driving.

Does my Membership cover me for free towing?

Yes, we’ll cover the initial tow costs to the nearest place of safety or closest repairer. If you want the vehicle towed beyond this, we can quote the additional costs and on charge you the difference via a credit or debit card. Note: accidents and bogged vehicles towed at members expense. Note We may not always be able to take passengers under Covid restrictions inside the transporter.

Can I/my passengers ride with the tow truck?

Whilst we endeavor to transport passengers where possible, the number of passengers we are able to transport is subject to the individual policies of the tow company, availability, and size of the truck

How do I contact you regarding my NZRA Membership?

You can call our NZRA Customer Contact Centre toll free on 0508 697 623 (NZROAD) 24/7 or send us an email to [email protected]

Can I put my NZRA Membership on hold?

NZRA memberships cannot be placed on hold.

My car won’t start, how do I get road service?

Whether you’re a current member with NZRA or not, if you require immediate roadside assistance, please call our Toll free 0508 697 623 (NZROAD) 24/7 Nationwide breakdown coverage.

How do I renew my membership with NZRA?

To renew your membership online, visit www.nzra.co.nz or select auto renew when you purchase your initial membership with NZRA. Payment is via debit or credit card

Are NZRA staff and service providers vaccinated against COVID-19?

Yes, all NZRA Call centre staff are fully vaccinated in line with NZ government Covid traffic light system and health and safety requirements. Our contractors abide by their own policies in regard to vaccinations/covid 19 in line with government advice

When you call us, we’ll ask if you or anyone you’re travelling with is at risk of having COVID-19. We may ask you a few questions to understand what the risk is, then we’ll work with you to provide directions on how to continue safely.

What's the difference between Emergency Roadside Assistance and Car Insurance?

Emergency Roadside Assistance provides breakdown support for mechanical issues and problems like flat batteries, punctured tyres and lockouts.

Car Insurance is separate to Emergency Roadside Assistance.

Car Insurance provides cover for damage you may unintentionally cause to people’s properties or vehicles as a result of an accident on the road, as well as other listed events such as theft, vandalism or fire. It doesn’t always include Emergency Roadside Assistance cover.

Is my trailer, boat or caravan covered for Roadside?

With an NZRA Premium membership only (Not Standard Cover/Commercial) , caravans and trailers including boats are covered when towed by your registered vehicle.

How long does roadside assistance take?

Usually, we’ll have someone out to help you within an hour of your call. However, sometimes the time it takes for help to arrive may vary depending on location and time of day/seasons/holiday periods.

Covid Guidelines

What to expect when we come to you
When we visit you to assist at home or on the road, we’ll take every precaution to keep everyone COVID-Safe. Here’s what you can expect, and how to get ready.

Before we arrive, when you call, we’ll
– Ask you to notify us if there is a COVID-19 risk at the property
– Work with you to assess the risk and determine how to proceed safely

If anything changes before your booking date, let us know

When we arrive we’ll
– Ask a few standard safety questions to assess if there is a COVID-19 risk onsite
– Ask that you wear a face mask when required
– Follow the latest COVID-Safe guidelines

While we’re there we’ll
– Wear a mask when required
– Maintain at least a 2m distance
– Minimise contact with surfaces and clean regularly where contact is required
– Reduce contact with cashless payments and electronic documents

Hygiene and safety standards
Our hygiene and safety standards are in place to make your interactions with us, and each other, safe

Staff vaccination
Our frontline staff are vaccinated in line with government requirements to ensure the ongoing safety of our staff, our members and all those we interact with.

Face masks
Masks must be worn in line with guidelines.

Physical distancing
We’re continuing to follow social distancing guidelines across all our venues and services.

Hygiene and cleaning
We’re continuing to provide increased cleaning and hand sanitiser stations.

Bookings and cancellations
In addition to your cooperation with our public health and physical distancing measures, we ask that you reschedule or postpone any services if you:
– Are feeling unwell and displaying cold or flu-like symptoms
– Have been diagnosed with COVID-19
– Are required to self-isolate.

If you need help rescheduling, give us a call 0508 697 623

Note We may not always be able to take passengers under Covid restrictions inside the transporter

“I am writing to leave good feedback for your operator regarding the way she assisted me with the flat tyre I experienced today. She is very empathetic and friendly and knows how to listen to your customers and fully understands the difficulties that a non-native speaker may have when requesting help in another language and she adapted to the situation perfectly. She was a very friendly person who let me express my worries, asked questions and was very understanding. She saved my very bad long day and was a positive side of a very bad experience. Thank you from the bottom of my heart, I will never forget the service she provided.”

 Feedback from Adrián G.

“Our motorhome gave a warning sound and flashed a low engine oil pressure message. Your operator was very helpful, he first asked about the size of the vehicle and the oil level. We had checked the oil level and it was fine. Your operator did advise that there are a number of things that could cause a low engine oil pressure and recommended towing to err on the side of caution. The gentleman was very helpful, nothing was a problem.”

 Feedback from Beryl & Eric T.

“I would just like to say thank you for the assistance I received tonight from your roadside assistance operator. I called in a panicked state after my 1 year old locked the car from inside. The vehicle was my husband’s company car, not my insured car, but the operator still helped me and sent out roadside assistance. Thank you, we feel so blessed knowing we are using such a caring insurance company, and thank you for getting the assistance there so fast.”

 Feedback from Roelien & Jonathan B.

“I am very grateful for your operators help, she was lovely and really calmed me down as my vehicle had broken down in a very scary and dark place and I was feeling really flustered.”

 Feedback from Christine C.

“Tow needed to be resolved quickly and your team did this and a positive outcome was achieved. We wish to pass on our thanks for going above and beyond, both the staff members we spoke to took the matter to hand and prioritised”.

 Feedback from Star Insurance

Need urgent roadside assistance now?

If you don’t have roadside cover, but you need emergency breakdown or accident assistance call us toll free 24/7: 0508 NZROAD (697 623)

About Us

NZ Roadside Assist (NZRA), has been helping to keep Kiwis safe and moving on the roads since 2008. Servicing more than 450,000 customers, we’re trusted by some of the biggest names in insurance and vehicle rental services. Our quick, reliable knowledge and service has been recognised with an excellence award in the Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards.

Get In Touch

Phone:
0508 69 7623
0508 697 623 (NZROAD)

Email:

[email protected]

Address:

Unit 3, Building D
59 Apollo Drive
Auckland
New Zealand 0632

Postal Address:

PO Box 33 364
Takapuna, North Shore City
Auckland 0740

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