Get back on the road, sooner

Customised, round-the-clock roadside assistance programmes for New Zealand businesses. Whether you have a few vans or a large fleet of vehicles, our roadside assistance programmes are tailored to offer fast, responsive and reliable roadside assistance. Our programmes also support insurers, brokers and dealerships, representing your brand to provide on-call assistance for your customers.

 

Commercial Vehicle Memberships

Keep your workforce moving, safely and with peace of mind, knowing that help is just a phone call away, wherever they are. Accidents, breakdowns, tyre changes, batteries, lockouts and more – when the unexpected happens, we’ll get your fleet back mobilised or safely towed to the nearest place of repair. Our plans are customised to suit your needs, tailored to any business size or budget.

Policy Details

Commercial Policy Description

The Commercial membership does not apply to private motor vehicle use (see NZRA personal memberships). Commercial membership cover only applies to vehicles under 5000 kg tare weight, and used for commercial or business use.

When selecting a commercial membership please select the correct policy cover, vehicles up to 3500kg and vehicles from 3500kg to 5000kg tare weight.

NZRA applies a discounted rate based on the size of the fleet registered. For any costs over and above the policy limits including any parts (i.e. battery) or labour will be at your companies/drivers expense. (See note below if you wish to apply for an NZRA account)

NZRA Commercial vehicle membership cover gives you assurance and peace of mind motoring that your vehicles and your staff will never be stranded anywhere in New Zealand 365 days 24/7. A comprehensive 24 hour, 7-day assistance program NZ Roadside Assistance provides our customers access to:

  • Minor Roadside Repairs
  • Technical Advice
  • Battery Jumpstart and Battery replacement service
  • Flat Tyre fitting a roadworthy spare wheel
  • Roadside breakdown Recovery Towing
  • Emergency Fuel delivery – Incorrectly Fuelled vehicle assistance
  • Lost keys and Vehicle Lock Out
  • Parts & Services Locator · Urgent Message Relay
  • Accident Coordination
  • Towing recovery
  • Repair Management by request only

These policies cover a maximum of 6 events per annum; the maximum contribution for towing is to either the nearest repairer or the closest place of safety up to a maximum of $200 including gst for the initial tow.

Company accounts and additional services

You can manually enter as many vehicles as required or for large volumes use our CSV format data import table.

NZRA can set up a direct billing relationship with your business if you wish to charge back parts and labour as required for services outside of the roadside cover.

NZRA can provide a full repair management service where we manage the repairs of any vehicles that break down via an MTA approved repairer.

NZRA will coordinate an manage the repairs, up to an approved limit and on charge the repairs back to your company saving you money and time with itemised reporting.

If you require any of these extra services please email NZRA via our website contact page to set up this facility and discuss terms and conditions.

For fleets over 50 vehicles please contact NZRA via our website to discuss setting up a direct agreement between companies.

Please read the full terms and conditions on the website for full Commercial policy details.

View Pricing and Options

Vehicles under 3500 kg
Less than 5m

0-5 Vehicles – $60.00
5-10 Vehicles – $51.30
10–20 Vehicles – $46.17
20+ Vehicles – $41.56

Vehicles 3500 kg – 5000kg
More than 5m

0-5 Vehicles – $69.50
5-10 Vehicles – $62.60
10–20 Vehicles – $56.40
20+ Vehicles – $50.80

The above pricing is per vehicle/per annum and excludes GST.

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Commercial & Business Enquiries

From financial institutions and large insurers, to broker networks, we offer round-the-clock roadside assistance that adds value to your existing products or services, boosts customer retention, and increases revenue and profits. For your customers, this is a seamless solution provided from a New Zealand-based call centre that complements your brand and reflects the standards and service they expect from your business.

Why partner with NZRA?

We’ve been helping to keep Kiwis safe and moving on the roads since 2008. You’ll only ever deal with one account manager, with personalised service, tailored to the needs of your organisation. We work alongside multiple contractors and repairers, with no conflicts of interest with your services and ours.

Our award-winning service is the most responsive in New Zealand (on average 30-45 minutes), and keeps your fleet or customers covered for a range of unexpected events or accidents, with 24/7 assistance. Depending on your programme, this could include:

  • Roadside repairs
  • Technical advice
  • Battery jumpstart & replacement
  • Flat tyre change + refit
  • Breakdown recovery towing
  • Emergency fuel delivery
  • Lost keys and vehicle lock out
  • Parts and services locator
  • Accident coordination
  • Automotive repair assistance

“I am writing to leave good feedback for your operator regarding the way she assisted me with the flat tyre I experienced today. She is very empathetic and friendly and knows how to listen to your customers and fully understands the difficulties that a non-native speaker may have when requesting help in another language and she adapted to the situation perfectly. She was a very friendly person who let me express my worries, asked questions and was very understanding. She saved my very bad long day and was a positive side of a very bad experience. Thank you from the bottom of my heart, I will never forget the service she provided.”

 Feedback from Adrián G.

“Our motorhome gave a warning sound and flashed a low engine oil pressure message. Your operator was very helpful, he first asked about the size of the vehicle and the oil level. We had checked the oil level and it was fine. Your operator did advise that there are a number of things that could cause a low engine oil pressure and recommended towing to err on the side of caution. The gentleman was very helpful, nothing was a problem.”

 Feedback from Beryl & Eric T.

“I would just like to say thank you for the assistance I received tonight from your roadside assistance operator. I called in a panicked state after my 1 year old locked the car from inside. The vehicle was my husband’s company car, not my insured car, but the operator still helped me and sent out roadside assistance. Thank you, we feel so blessed knowing we are using such a caring insurance company, and thank you for getting the assistance there so fast.”

 Feedback from Roelien & Jonathan B.

“I am very grateful for your operators help, she was lovely and really calmed me down as my vehicle had broken down in a very scary and dark place and I was feeling really flustered.”

 Feedback from Christine C.

“Tow needed to be resolved quickly and your team did this and a positive outcome was achieved. We wish to pass on our thanks for going above and beyond, both the staff members we spoke to took the matter to hand and prioritised”.

 Feedback from Star Insurance

Need urgent roadside assistance now?

If you don’t have roadside cover, but you need emergency breakdown or accident assistance call us toll free 24/7: 0508 NZROAD (697 623)

About Us

NZ Roadside Assist (NZRA), has been helping to keep Kiwis safe and moving on the roads since 2008. Servicing more than 450,000 customers, we’re trusted by some of the biggest names in insurance and vehicle rental services. Our quick, reliable knowledge and service has been recognised with an excellence award in the Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards.

Get In Touch

Phone:
0508 69 7623
0508 697 623 (NZROAD)

Email:

[email protected]

Address:

Unit 3, Building D
59 Apollo Drive
Auckland
New Zealand 0632

Postal Address:

PO Box 33 364
Takapuna, North Shore City
Auckland 0740

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