Looking for quality, reliable roadside assistance you can rely on 24/7, 365 days?
Talk to us. We specialise in designing customised roadside assistance programmes for New Zealand businesses any size, any budget, any type - nationwide.
Whether you have a few vans or a large fleet of vehicles, we can develop and manage an automotive solution that guarantees your staff and customers the roadside support they deserve.Our priority ranked, tiered, expert service provider network ensures the fastest response time in New Zealand (30-40 minutes) so when your staff or customers have an accident or breakdown, they'll know you've got their back with fast, safe, reliable roadside assistance.
Contact us for more information about a roadside programme to complement your existing product line with specialised support when you need it. Ph Toll Free 0508 697 623 (0508 NZ ROAD)
For an NZRA overview click here
NZRA would be pleased to meet with you to discuss developing a "Branded" Roadside Assistance program solution for your business.
We can provide expert guidance and knowledge around a Roadside program to suit your requirements.
Roadside breakdown and Customer Assistance programs compliment and add value to your existing products/services, increasing revenue and profits.
NZRA currently provides company branded and or NZ Roadside Assistance branded programs for businesses, from large Insurers like Tower Insurance to broker networks, vehicle manufacturers and Retail giants like VTNZ etc.
We provide 24/7 - 365 days a year Nationwide programs for hundreds of NZ and Australian clients including thousands of customers.
NZRA will act as a transparent partner behind the scenes representing, supporting and adding value to your business and your customers. Ph Toll Free 0508 697 623 (0508 NZ ROAD)
For an NZRA overview click here
Rental Vehicle and Fleet Program Offer!
For a limited time NZRA will offer a 10% discount on the current Roadside premiums you are paying through a competitor if you transfer your Roadside program across to NZRA, proof of valid premiums required.
Main Points of difference
NZRA specializes in rental and fleet Roadside and Accident programs, where we work in directly at senior management level to provide you solutions that are flexible and cost effective.
NZRA is not bound by one service provider in the breakdown area to come free to provide the service. NZRA has a tiered provider network which provides the fastest ETA's and services required to keep your customer and vehicles on the road.
NZRA provides Direct Payment Solutions via credit/debit cards over the phone (PCI Compliant) for your customers where Driver negligence was the cause of the failure, and customers are quoted costs before a repairer arrives, so no nasty surprises! Your rental business is not charged or penalized for driver caused failures saving you time and money.
NZRA will transfer Roadside cover when adding and deleting vehicles that are sold, onto new vehicles purchased into the fleet providing claims have not been made against the sold vehicles.
NZRA will assist with all incidents even accident related events, we will never leave your customer stranded or left to fend for themselves.
NZRA follows up on all cases directly with the customer to ensure they are pleased with the services provided and outcome of the event.
NZRA emails the branch post case, a Roadside case report to keep you informed on any incidents at the time of the event.
NZRA provides a full "Repair Management Program" where we transport the failed vehicle into an NZRA repairer with agreed trade rates, to carry out the repairs upon prior approval from the branch. The repair costs are then paid by NZRA and recharged onto the branch with full reports providing a "One Billing solution" and reduces the administrative tasks off your team and branch.
Customer or branch complaints are managed and dealt with immediately by our Operations Manager, not by middle management or phone operators who pass the buck.
NZRA is endorsed and backed by the Motor Trade Association (MTA) where NZRA has access to the largest network of service providers and repairers in NZ. This includes the MTA disputes resolution services if required.
NZRA can linked onto our system any Pegasus Preferred service/parts suppliers that you have direct arrangements with ensuring we will use these providers when required.
Our core business is Roadside Assistance, so we concentrate all our expertise on providing the best Roadside programs and Automotive solutions in NZ directly to your business!
For a Rental Profile overview click here OR Ph Toll Free 0508 697 623 (0508 NZ ROAD)
Dealership and Automotive Workshop Loyalty Retention Programs
Customers love to be rewarded for their loyalty. We can help you give a little back to yours.
If you sign up to our Loyalty Retention Programme, you can offer your customers complementary One Year or six-month roadside assistance when they use your services. Whether you're an independently-owned automotive workshop or large franchise, our programme is a valuable marketing and customer retention tool.
NZRA can also supply your company logo branded Roadside or NZRA branded programs where we use a Key Tag system which can be either gifted to your customers or sold at a retail price.
This program is used by many main franchise chains and small owner operated workshops throughout NZ.
Contact us for more information about our Loyalty Retention Programme or Ph Toll Free 0508 697 623 (0508 NZ ROAD)