Insurance Business Awards

Posted by NZRA on 22 February 2021
Insurance Business Awards

NZ Roadside Assistance is proud to hace received an Excellence award at the 2020 Insurance Business awards.

Thank you to the NZRA team, clients and customers for all your support and assistance in making this happen.


How to avoid breakdowns this Winter

Posted by NZRA on 2 April 2019
Car breakdowns seem to have a knack of happening when we least expect it and usually when we have something really important to do! Some simple proactive steps can help prevent some of those inconvenient situations. Read on to learn how you can avoid the most common causes of car breakdowns, according to our national data.

Battery faults

Battery faults are by far the most common cause of car issues Digicall Assist data shows this accounts for more than 50% of our customers' breakdowns. A flat or faulty battery can occur for a number of reasons. It can be due to a poor electrical connection, faulty parts, a car light being left on, making lots of short journeys or simply not using the car for a while. Battery faults are also more common in winter, as a cold battery tends to have less cranking power.

There are a few things you can do to help prevent flat or faulty batteries:

- When your car is serviced, make sure your garage checks that the connections are secure and that the battery terminals are clean and protected from corrosion. Ask your mechanic to check water levels for batteries that have screw-like caps on top.

- If you make lots of short journeys, consider charging your battery overnight every two weeks.

- Always check that all internal and external lights are off when you exit your car.

- If you're going away for an extended time, ask a friend or family member to take your car for a drive occasionally.

- Always check the indicator on top of your maintenance-free battery to ensure it's green and fully charged.


Tyre and wheel issues

The next most common cause is damaged tyres and wheels, accounting for 17% of our recorded breakdowns. This could be a flat, leaky, misaligned or worn-down tyre, or crooked or bent wheels. Issues with your tyres and wheels can be due to poor alignment, driving at speed or over potholes or simply the general wear and tear that occurs over time.

To prevent tyre or wheels problem from slowing you down on the road, be sure to:

- Know the signs, including excessive vibration of your car, uneven tyre wear, bulges and blisters or cracks in the sidewalls. Regularly look over your tyres if you can identify any issue early, you can have your tyres replaced before they bite the dust.

- Be sure to adjust your tyre pressure accordingly when driving with heavy loads and if you have a 4wd, when driving on the beach or uneven terrain.


Main engine issues

Coming in at number three, main engine issues account for around 14% of our customer call-outs. The most common cause of an engine fault is inadequate lubrication, meaning there's not enough oil in the engine. This lack of oil causes excessive friction between the engine's moving parts, which causes damage. Other reasons for main engine issues include overheating, excessive rain damage or oil leaks. Engine failure is certainly nothing to be ignored, as it can lead to abrupt stops, causing accidents or you stranded on the side of the road.

Here are some ways you can avoid main engine issues:

- Keep an eye out for stains on your driveway or garage, as this is a sign you may have an oil leak you need to get fixed.

- Change your oil regularly most manufacturers recommend that you have your oil and filters changed every 5-10,000km or every six months whichever comes first.

- Check your oil and water regularly, especially before a long trip. Refer to your owner's manual for the correct oil or coolant to top your vehicle up with.

Lost keys

While it's less likely to happen on a busy highway, losing your keys or locking them in your car can leave you stranded. In fact, our data shows that this accounts for 5% of our call-outs. Thankfully, Digicall Assist covers lost, locked-in or stolen keys we arrange for either the customer's spare key to be delivered or for a locksmith. But to save yourself the inconvenience next time, there are a few things you can do to prevent yourself from getting locked out again.

- Always keep a spare key at home

- Don't let children play with your keys

- Always take your keys with you, if you have an auto-lock car

- Regularly replace the battery in your electronic key


Fuel issues

While fuel issues are a less common reason for breakdowns that you'd think accounting for just 2% of our call-outs they do still happen. This includes not only running out of fuel, but also using the wrong type for your car, such as putting diesel in a petrol car or vice versa or, less commonly, using contaminated fuel. Signs you've used the wrong fuel include a check engine light showing, engine knocking, high-pitched pinging or rattling noise. If this happens, don't drive your vehicle, as it can cause serious internal damage. Instead, call Digicall Assist and we will carry out a fuel drain and deliver the right type of petrol.

Here's what to do to avoid running out of fuel or using the wrong type in the future:

- Always double check the fuel grade/type on the pump before filling up. Pay extra attention when visiting an unfamiliar petrol station. If you do accidentally place the wrong fuel in your vehicle, remember not to turn the key or start the vehicle.

- Be proactive. Pull into the nearest petrol station when your fuel gets ¾ of the way to empty, or earlier.


Ten Year Anniversary for NZ Roadside!

Posted by NZRA on 10 July 2018
Ten Year Anniversary for NZ Roadside!

Wow how time flies by! Its hard to believe we have now been in business as NZ Roadside Assistance for 10 years.

This is a great achievement and a milestone for us as a business. I am very proud of how far we have come since our early days working from a house in Takapuna, to now owning our own premises housing all our staff and the call centre in Albany.

I would like to thanks all my key staff, business partners and the people that have come and gone over the years, who have supported and assisted in developing the company into what it is today.

Starting out in 2008 with our first client as a small rental vehicle company, to now managing over 200 key accounts from SME's to large corporates.

Thank you very much to our 24/7 Nationwide service provider network who are the eyes and ears of our business out there on the Roadside, we couldnt have done it without you all.

Lastly a big thank you to all our clients who trust us with their brands, business and customers.

We appreciate your custom and look forward to many more prosperous years / decades, partenering with you and supporting your businesses!




Posted in:NZ Roadside Assistance  

Pre-Holiday Car travel check list

Posted by NZRA on 6 December 2017
Pre-Holiday Car travel check list

Christmas Holidays are fast approaching so here are some of the vital checks for your car before you travel:

Lights and electrical system

* Ensure that all bulbs on your vehicle are in working order to ensure that you can see and be seen.

* Make sure that headlamps are adjusted correctly ensuring that light beams offer adequate viewing distance, but without being adjusted too far upwards, causing visibility problems for oncoming motorists.

* Check instruments to make sure that they give correct readings of speed, and fluid level warnings.

* Check controls and switches for lights, wipers, mirrors and demisters.

Windows and wipers

* Check to make sure that all windows are in a good condition and that any cracks or chips are repaired.

* A damaged windscreen not only reduces visibility, but also limits the windscreen's ability to protect you in an accident.

* Make sure that wiper blades are performing well and making a clean sweep every time.

Wheels and tyres

* Ensure that all the wheels are securely tightened with all wheel nuts or bolts.

* Ensure that each tyre has adequate tread. The South African legal limit is 1mm, but anything below 3mm limits the tyre's ability to function effectively.

* Check to see if your vehicle's tyres are wearing evenly. Uneven wear may indicate a worn steering or suspension component, an over or under inflated tyre, or bad wheel alignment.

* Make sure that your vehicle is equipped with a spare wheel in good condition, and that you have the correct jack and other tools to remove a damaged wheel and tyre.


* Check your vehicle's brake fluid level and top it up if necessary.

* Check that the handbrake is working ocorrectly.

* Ensure that all brake discs, drums and pads are in good condition; performing well and wearing evenly. Perform an emergency stop test in a safe place to make double sure.

* Any uneven wear, strange noises or vibrations from the braking system should be investigated and fixed.


* Make sure that your vehicle's shock absorbers and other suspension systems are keeping the tyres firmly on the ground.


* Test your vehicle's battery to make sure it's delivering the correct output and if necessary, the battery water is topped up.

* Have the alternator checked to make sure it's charging the battery correctly.

Belts and chains

* Check to make sure that all belts and chains connected to the cam, alternator, fan and other components are in a good condition. Broken belts and chains can cause major engine damage.

Cooling system

* Make sure that your vehicle's cooling system especially the radiator and water pump is functioning correctly.

* Also ensure that the radiator cap seals properly and that the coolant fluid is clean and topped up to the correct level.

Filters and fluids

* Make sure that all major filters oil, air and fuel filters are clean and functioning well.

* When you change the oil filter, be sure to drain all old oil from your vehicle and replace it with new oil that matches manufacturer specifications.

* Make sure that all fluids are at their recommended levels.

* Inspect all oil, air and fuel systems (including hoses and pipes) for leaks and fix them before leaving on your journey.

* Make sure that all fuel and oil caps are securely fastened.

Exhaust system

* Give the exhaust system a good once over to check for any leaks. A damaged exhaust system won't only affect vehicle performance and fuel consumption issues, but also poses a serious health risk.

Body panels, mountings and accessories

* Make sure that all body panels, mountings and accessories including tow bars and the trailers attached to them, are properly fastened and secured. The same applies to any load your vehicle may be carrying.

* Check all catches, latches and hinges to make sure that they are secure and functioning correctly.

* Check for damage or rust that could compromise the vehicle's structural integrity.

* Make sure that your vehicle isn't overloaded.

Safety equipment

* Check all seatbelts, as well as airbag settings (in some vehicles certain airbags can be disabled).

* Be sure to have a reflective triangle or flashlight handy to warn other motorists if your car has broken down.


* Ensure that you have adequate car insurance in place, and all support and emergency numbers at hand INCLUDING YOUR NZ ROADSIDE ASSISTANCE MEMBERSHIP!.

Happy Holidays and safe motoring from NZ Roadside Assistance!

Posted in:NZ Roadside Assistance  

Merry Christmas and a Happy New Year

Posted on 6 December 2017

Paul, John and the team at NZRA wishes you peace, joy and prosperity throughout the coming year. 

Thank you for your continued support and partnership. We look forward to working with you in the years to come.

We wish you a safe travels throughout the summer break, we are here 24/7 every day for any roadside breakdowns including public holidays should you need our assistance.







Posted in:NZ Roadside Assistance  
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