The only independent automotive assistance provider in New Zealand

Whether you travel locally or you’re touring the country, it pays to have someone to call on in case the unexpected happens. Our award-winning, responsive roadside assistance will get you back up and moving safely in no time – wherever you need a hand and no matter what kind of vehicle you drive.

NZ Roadside Assist (NZRA), has been helping to keep Kiwis safe and moving on the roads since 2008. Servicing more than 450,000 customers, we’re trusted by some of the biggest names in insurance and vehicle rental services. Our quick, reliable knowledge and service has been recognised with an excellence award in the Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards.

Our team is made up of industry experienced service staff and world-class call centre operators whose service is underpinned with innovative technology to ensure the most cost-effective, efficient customer experience.

NZRA is 100% Kiwi owned and operated. As we’re not affiliated with any particular manufacturer, insurer or repairer, we can offer reliable, flexible and conflict-free services, and you can trust you’re always getting the best, unbiased support.

Customer assistance programmes

Recognising a wider need for professional, local outsourced call centre and answering service support, our partner company, NZCS, supports a wide range of businesses, from sole traders to large corporations with a 24/7 dedicated team of professional call centre, sales support and virtual reception agents.

NZ Roadside Assistance

“I am writing to leave good feedback for your operator regarding the way she assisted me with the flat tyre I experienced today. She is very empathetic and friendly and knows how to listen to your customers and fully understands the difficulties that a non-native speaker may have when requesting help in another language and she adapted to the situation perfectly. She was a very friendly person who let me express my worries, asked questions and was very understanding. She saved my very bad long day and was a positive side of a very bad experience. Thank you from the bottom of my heart, I will never forget the service she provided.”

 Feedback from Adrián G.

“Our motorhome gave a warning sound and flashed a low engine oil pressure message. Your operator was very helpful, he first asked about the size of the vehicle and the oil level. We had checked the oil level and it was fine. Your operator did advise that there are a number of things that could cause a low engine oil pressure and recommended towing to err on the side of caution. The gentleman was very helpful, nothing was a problem.”

 Feedback from Beryl & Eric T.

“I would just like to say thank you for the assistance I received tonight from your roadside assistance operator. I called in a panicked state after my 1 year old locked the car from inside. The vehicle was my husband’s company car, not my insured car, but the operator still helped me and sent out roadside assistance. Thank you, we feel so blessed knowing we are using such a caring insurance company, and thank you for getting the assistance there so fast.”

 Feedback from Roelien & Jonathan B.

“I am very grateful for your operators help, she was lovely and really calmed me down as my vehicle had broken down in a very scary and dark place and I was feeling really flustered.”

 Feedback from Christine C.

“Tow needed to be resolved quickly and your team did this and a positive outcome was achieved. We wish to pass on our thanks for going above and beyond, both the staff members we spoke to took the matter to hand and prioritised”.

 Feedback from Star Insurance

Need urgent roadside assistance now?

If you don’t have roadside cover, but you need emergency breakdown or accident assistance call us toll free 24/7: 0508 NZROAD (697 623)

About Us

NZ Roadside Assist (NZRA), has been helping to keep Kiwis safe and moving on the roads since 2008. Servicing more than 450,000 customers, we’re trusted by some of the biggest names in insurance and vehicle rental services. Our quick, reliable knowledge and service has been recognised with an excellence award in the Service Provider of the Year category at the 2021 Insurance Business New Zealand Awards.

Get In Touch

Phone:
09 477 0470
0508 697 623 (NZROAD)

Email:

[email protected]

Address:

Unit 3, Building D
59 Apollo Drive
Auckland
New Zealand 0632

Postal Address:

PO Box 33 364
Takapuna, North Shore City
Auckland 0740

© 2021 New Zealand Roadside Assistance Limited / All Rights Reserved / Website by Fuel Media